Data Deletation Request

Effective Date: June 19, 2025

Organization Name: Dipesh Health Care Pvt. Ltd.

Registered Location: Udaypur, Nepal

đź“ž Phone: +977 985-1118621

📧 Email: [email protected]


1. Introduction

At Dipesh Health Care Pvt. Ltd., your right to privacy and control over your personal data is a fundamental principle. Through our mobile application, Dipesh Health App, we provide users with full authority to request deletion of their account and associated personal data in compliance with:

  • Google Play Developer Policies
  • Apple App Store Guidelines
  • Health Insurance Portability and Accountability Act (HIPAA)
  • General Data Protection Regulation (GDPR)
  • Nepalese Information Technology and Privacy Laws

This page outlines the procedures, terms, and conditions governing data deletion requests, ensuring transparency, accountability, and patient data rights.


2. Eligibility and Scope

Any registered user of the Dipesh Health App has the right to request:

  • Permanent deletion of their account information
  • Removal of all health records, appointment history, and profile data
  • Revocation of all user identifiers (email, phone, login credentials)
⚠️ Note: Once data is deleted, it cannot be recovered. Users are advised to download or export their medical records before submitting a deletion request.


3. What Data Will Be Deleted

Upon successful verification and approval of your deletion request, the following data types will be permanently removed from our system:

  • Full name, contact details, address
  • Appointment and visit history
  • Saved prescriptions, lab records, consultation notes
  • Medical history and uploaded documents
  • User account credentials and device identifiers
We will also anonymize any residual logs or metadata retained for regulatory or legal reporting purposes, as required by law.


4. What Data May Be Retained Temporarily

In some cases, we may retain certain data for a limited period if required for:

  • Regulatory audits
  • Financial transaction reconciliation
  • Fraud prevention and misuse investigations

Such data is stored securely, access-restricted, and deleted once legal obligations are fulfilled.


5. How to Submit a Data Deletion Request

You can initiate a data deletion request using any of the following channels:

a. Via In-App Settings:

  1. Open the Dipesh Health App
  2. Navigate to “My Profile” → “Account Settings”
  3. Tap on “Delete My Account”
  4. Confirm your identity and submit the request

b. Via Email:

Send a deletion request to:

📧 [email protected]

Include:

  • Registered name
  • Mobile number or email linked to the app
  • Reason (optional)
  • Request for account and data deletion

c. Via Phone Helpline:

Call our support team at +977 985-1118621 and request identity verification. A confirmation email will be sent to complete the deletion process.


6. Processing Timeline

  • Requests are typically processed within 7 working days
  • You will receive:
  • An acknowledgment email upon request submission
  • A confirmation email once deletion is complete


7. Consequences of Data Deletion

Once your data is deleted:

  • You will lose all access to your account and stored health information
  • You will need to re-register if you wish to use the Dipesh Health App in the future
  • Previous medical history or appointment records cannot be recovered


8. Compliance & Security Standards

We are committed to the highest standards of data protection and follow:

  • End-to-end encryption of personal health data
  • Secure deletion protocols with full traceability
  • Regular audits in line with HIPAA, GDPR, and Nepal’s privacy laws

We do not share, sell, or transfer your data to any third party under any circumstances.


9. Your Rights Under GDPR and HIPAA

As per applicable laws, you are entitled to:

  • Request access to your personal data
  • Correct or update your data before deletion
  • Withdraw consent to data processing
  • Request complete erasure of your digital footprint


10. Escalation & Dispute Resolution

If you face issues with data deletion or do not receive confirmation within the stated period, please escalate to:

Data Protection Officer (DPO)

📧 Email: [email protected]

đź“ž Phone: +977 985-1118621

We aim to resolve escalations within 5 working days.


11. Updates to This Policy

This policy may be updated periodically to reflect changes in laws, platform requirements, or internal procedures. You will be notified of such updates through email or in-app notifications.


Thank You for Trusting Dipesh Health App

Your health, privacy, and security are at the center of everything we do. If you have any questions about your rights or our data handling policies, don’t hesitate to contact us.