Terms & Conditions

Terms and Conditions

These Terms govern your use of the SwasthaHub and SwasthaHub Team mobile apps. By downloading, registering for or using either app, you agree to them. If you do not agree, please do not use the apps.

Effective Date: October 5, 2026 Service Provider: Dipesh Health Care Pvt. Ltd., Udaypur, Nepal Phone: +977 985-1118621 ยท Email: info@dipeshhealthcare.com.np

2.1 Definitions

  • "Company", "we", "us", "our" means Dipesh Health Care Pvt. Ltd., the owner and operator of both apps.
  • "Clinic" means Dipesh Health Care Clinic, Udaypur, Nepal.
  • "SwasthaHub" or "Patient App" means the mobile application for patients on Android and iOS.
  • "SwasthaHub Team" or "Team App" means the mobile application for doctors and authorised clinic staff.
  • "Apps" means both applications together, plus any related website or web pages.
  • "Patient" or "User" means any person who registers for or uses the Patient App, including a parent or guardian acting for a dependant.
  • "Practitioner" or "Team Member" means a doctor, nurse or staff member given an account on the Team App by the Clinic.
  • "Health Data" means medical history, appointment records, consultation notes, prescriptions, lab reports and any documents uploaded to the Apps.

2.2 Nature of the service

  1. The Apps are an appointment booking and records management platform for in-person visits at the Clinic only.
  2. The Apps do not provide video consultations, telemedicine, remote diagnosis, online prescribing, or the sale or delivery of medicines.
  3. All medical consultations, examinations, tests and treatments take place in person at the Clinic and are delivered by registered healthcare professionals.
  4. The Apps are not an emergency service. In a medical emergency, call 102 (ambulance) or 100 (police), or go to the nearest hospital immediately. Do not use the Apps to seek emergency help.

2.3 Medical disclaimer

  1. General health information shown in the Apps (articles, reminders, clinic notices) is for information only. It is not a diagnosis, treatment plan or substitute for a consultation with a doctor.
  2. Prescriptions, reports and notes stored in the Apps are records of in-person care. Do not change, stop or start any treatment based on them without speaking to your doctor.
  3. Medical decisions are made by the treating Practitioner in person, using their professional judgement.

2.4 Eligibility and accounts

  1. You must be at least 18 years old to create a Patient App account. A parent or legal guardian may create and manage an account or a family profile for a person under 18 and is responsible for its use.
  2. You must provide accurate, complete and current information, including your full name, date of birth and phone number, and keep it updated.
  3. You are responsible for keeping your login details, OTP codes and device secure. Tell us immediately at info@dipeshhealthcare.com.np if you suspect unauthorised access.
  4. One person may hold only one Patient App account. Family members may be added as dependants under the account holder's profile with their consent or, for minors, as their guardian.
  5. We may verify your identity at the Clinic before a consultation.

2.5 Appointment booking

  1. You can book, reschedule or cancel in-person appointments through the Patient App, subject to doctor and slot availability.
  2. A booking is confirmed only when you receive a confirmation by in-app notification, SMS or email.
  3. Please arrive at least 10 minutes before your appointment and bring a valid ID and any relevant previous reports.
  4. Appointment times are estimates. Emergencies and earlier consultations may cause delays. We will try to notify you of significant delays.
  5. The Clinic may reassign your appointment to another qualified doctor if your chosen doctor becomes unavailable. You may accept the change, reschedule or cancel for a full refund.
  6. Cancellations, rescheduling and refunds are governed by our Refund and Cancellation Policy (Section 4 of this document), which forms part of these Terms.

2.6 Fees and payments

  1. Consultation and service fees are shown in Nepali Rupees (NPR) in the app before you confirm a booking.
  2. Where advance payment is required, it is processed through licensed third-party payment providers such as Khalti or bank transfer. We do not store your full card, wallet PIN or bank login details.
  3. Fees for tests, procedures or medicines advised during your visit are charged separately at the Clinic.
  4. We may change fees at any time. Changes will not affect bookings already confirmed and paid.

2.7 Health records

  1. You may upload and store your own health documents, such as lab reports and prescriptions, in the Patient App.
  2. Records created by Practitioners after an in-person visit are added to your profile and are visible to you.
  3. You are responsible for the accuracy of any documents you upload. Do not upload records belonging to another person without their authority.
  4. You may download or export your records at any time, as described in our Privacy Policy.

2.8 Acceptable use

You agree not to:

  • provide false information or impersonate another person;
  • book appointments you do not intend to attend, or make repeated bookings to block slots;
  • upload unlawful, offensive or malicious content, or files containing viruses or harmful code;
  • attempt to access another person's account or records;
  • copy, reverse-engineer, decompile, scrape or interfere with the Apps or their servers;
  • use the Apps for any commercial purpose or for anything unlawful;
  • harass, abuse or threaten Clinic staff, Practitioners or other users.

We may suspend or terminate accounts that breach these rules.

2.9 Terms for SwasthaHub Team (doctors and staff)

These additional terms apply to every Team App user.

  1. Access by authorisation only. Team App accounts are created and controlled by the Clinic. Public sign-up is not available. Access ends automatically when your engagement with the Clinic ends.
  2. Professional standing. Doctors must hold a valid Nepal Medical Council registration, and nurses and other professionals a valid registration with their relevant council. You must tell the Clinic immediately if your registration is suspended or lapses.
  3. Need-to-know access. You may view only the records of patients you are treating or are assigned to support, and only for providing care. Browsing records out of curiosity or for any personal reason is strictly prohibited.
  4. Confidentiality. You must keep all patient information confidential, during and after your engagement, in line with Nepal Medical Council ethical codes and the Individual Privacy Act, 2075 (2018).
  5. No external sharing. You must not screenshot, photograph, download, forward or copy patient data outside the Team App, or discuss it on personal messaging or social media.
  6. Accurate records. Consultation notes and prescriptions must be accurate, complete and entered only after an in-person consultation. The Team App must not be used for remote diagnosis or prescribing.
  7. Device security. Use a device protected by a screen lock, keep the app updated, never share your login, and log out on shared devices. Report a lost device or suspected breach to the Clinic immediately.
  8. Audit. All access to and changes in the Team App are logged and may be audited. Misuse may lead to account suspension, disciplinary action, reporting to the relevant council, and legal action.

2.10 Privacy

Your use of the Apps is also governed by our Privacy Policy (Section 3 of this document). We never sell your personal or health data.

2.11 Intellectual property

The Apps, including the names SwasthaHub and SwasthaHub Team, logos, design, software, text and graphics, are owned by or licensed to Dipesh Health Care Pvt. Ltd. We grant you a limited, personal, non-transferable, revocable licence to use the Apps for their intended purpose. Any other use, copying or reproduction is prohibited. Your own uploaded documents remain yours.

2.12 Availability and updates

  1. We aim to keep the Apps available at all times but do not guarantee uninterrupted access. Maintenance, updates or events beyond our control may cause downtime.
  2. We release updates to improve features, performance and security. Some features may require the latest version.
  3. We may change, suspend or discontinue any feature with reasonable notice where possible.

2.13 Suspension and termination

  1. You may stop using the Apps and delete your account at any time (see Section 5, Data Deletion Request).
  2. We may suspend or terminate your access if you breach these Terms, misuse the Apps, provide false information, or if required by law.
  3. Termination does not affect fees already due or records we must keep by law.

2.14 Limitation of liability

To the maximum extent permitted by the laws of Nepal:

  1. The Apps are provided "as is" and "as available".
  2. We are not liable for indirect, incidental or consequential losses arising from use of, or inability to use, the Apps.
  3. We are not liable for outcomes caused by incorrect information you provide, missed or late appointments, delays in seeking care, or not following medical advice.
  4. We are not liable for failures of third-party networks, SMS carriers, payment providers or app stores beyond our reasonable control.
  5. Nothing in these Terms limits liability that cannot be limited under Nepali law, including liability for professional negligence in clinical care.

2.15 Indemnity

You agree to indemnify Dipesh Health Care Pvt. Ltd. against claims and losses arising from your breach of these Terms or your misuse of the Apps.

2.16 Third-party services

The Apps use trusted third-party services, such as cloud hosting, SMS and email delivery, push notifications and payment gateways. Your use of a payment provider is also subject to that provider's own terms.

2.17 App store terms

If you downloaded an App from the Apple App Store, you acknowledge that these Terms are between you and Dipesh Health Care Pvt. Ltd., not Apple Inc. Apple is not responsible for the Apps or their content, has no obligation to provide maintenance or support, and is a third-party beneficiary of these Terms entitled to enforce them. The same applies to Google LLC for downloads from Google Play.

2.18 Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes through the app or by email at least 7 days before they take effect. Continued use after the effective date means you accept the updated Terms.

2.19 Governing law and disputes

These Terms are governed by the laws of Nepal. We encourage you to contact us first so we can resolve any concern informally. Any dispute that cannot be resolved will be subject to the exclusive jurisdiction of the courts of Udaypur District, Nepal.

2.20 Contact

Dipesh Health Care Pvt. Ltd., Udaypur, Nepal Phone: +977 985-1118621 Email: info@dipeshhealthcare.com.np