Privacy Policy

Effective Date: June 19, 2025

Company Name: Dipesh Health Care Pvt. Ltd.

Registered Address: Udaypur, Nepal

Phone: +977 985-1118621

Email: [email protected]


1. Introduction

This Privacy Policy explains how Dipesh Health Care Pvt. Ltd. ("we", "us", or "our") collects, uses, stores, and protects the personal information of users ("you", "your") who access and use the Dipesh Health App, a mobile platform built for booking in-person clinic appointments only.

We are a legally registered medical clinic in Nepal and operate under a valid medical license. We strictly follow all privacy and security regulations required by local Nepali law, Google Play Store, Apple App Store, HIPAA, and GDPR to ensure the confidentiality and integrity of your health data.


2. Scope

This Privacy Policy applies to all data collected through:

  • Dipesh Health App (Android and iOS)
  • Our official website
  • Communication via phone, email, or in-person visits
  • Appointment booking and medical record storage features

3. Data We Collect

We may collect the following types of data:

a. Personal Identification Information

  • Full name
  • Date of birth
  • Gender
  • Phone number
  • Email address
  • Physical address

b. Health & Medical Information

  • Medical history
  • Appointment records
  • Consultation notes
  • Uploaded lab reports, prescriptions, and documents

c. Technical Data

  • IP address
  • Device type and OS
  • App usage logs
  • Location data (optional, for clinic direction and geolocation)

4. How We Use Your Information

We collect and use your data solely for the following purposes:

  • To facilitate in-person appointment bookings
  • To manage and store your health records securely
  • To send appointment reminders or updates
  • To process cancellations or refunds
  • To maintain user support and communication
  • To improve app functionality and user experience
  • To comply with legal and regulatory obligations
Note: We do not provide video consultations or remote diagnostics via the app.

5. Legal Basis for Data Processing

Our legal basis for collecting and processing personal data includes:

  • Your explicit consent
  • Fulfillment of our medical service obligations
  • Compliance with regulatory frameworks
  • Legitimate interest in providing, managing, and improving healthcare services

6. Data Retention

We retain your personal data only for as long as necessary to:

  • Provide medical services
  • Meet legal, accounting, and regulatory requirements

Users may request data deletion at any time (see Section 9).


7. Data Sharing and Third Parties

  • We do not sell, rent, or share any personal or medical information to third-party vendors, advertisers, or service providers.
  • We do not integrate with any third-party analytics tools that access personally identifiable health data.

8. Data Security

We take data security seriously and implement strong protective measures including:

  • End-to-end encryption for all health records
  • Secure cloud storage with restricted access
  • Role-based access control for medical staff
  • Regular security audits and vulnerability assessments
  • Adherence to HIPAA and GDPR data security standards

9. Your Rights

As a user, you have full control over your personal information:

a. Access & Portability

You can request access to your stored personal and health records.

b. Data Correction

You may request corrections to inaccurate or outdated information.

c. Account Deletion

You can delete your account at any time from the app settings or by contacting us. All associated data will be permanently erased within 14 days.

d. Data Export

We provide an option to download/export your health records on request.


10. Appointment Management

Our app allows you to:

  • Book an in-person clinic visit
  • Reschedule to a different available time slot
  • Cancel an appointment with prior notice
  • Request refunds based on our Cancellation & Refund Policy

11. Children’s Privacy

We do not knowingly collect data from children under the age of 18 without verified parental or guardian consent. If we discover such data has been collected, it will be deleted promptly.


12. Compliance with App Store Policies

We strictly comply with all Google Play Store and Apple App Store policies for medical appointment apps, including:

  • No video call or telemedicine features
  • Transparent user data usage policies
  • Full user control over data
  • Secure handling of sensitive health data
  • Clear cancellation and refund workflows

13. International Data Protection Compliance

We adhere to the following international privacy standards:

  • HIPAA (USA): For protection of health information
  • GDPR (EU): For user rights, data portability, and consent-based data collection

14. Cookies & Tracking

We do not use cookies for advertising or third-party behavioral tracking. Any tracking used is purely functional or security-related (e.g., session management, app crash analytics).


15. Changes to this Privacy Policy

We may update this Privacy Policy periodically. All changes will be notified within the app, and your continued use after updates constitutes agreement to the new policy.


16. Contact Information

For questions, data access, deletion requests, or privacy concerns, please contact:

📧 [email protected]

📞 +977 985-1118621

🏥 Dipesh Health Care Pvt. Ltd., Udaypur, Nepal

By using the Dipesh Health App, you confirm that you have read and understood this Privacy Policy and consent to the practices described herein.