Dipesh Health App is a mobile platform that allows patients to book, reschedule, or cancel in-person clinic appointments with licensed doctors at Dipesh Health Care Pvt. Ltd., a registered medical clinic located in Udaypur, Nepal.

Yes. Dipesh Health Care Pvt. Ltd. is a legally registered clinic with valid medical licenses issued by the authorities in Nepal. We are fully compliant with all operational and data protection regulations.

You can book: General health checkups Specialist consultations Diagnostic visits Follow-up appointments Note: All appointments are in-person only. We do not provide video or online consultations.

Absolutely. We follow international data protection standards, including: HIPAA (USA) GDPR (EU) Google and Apple data handling policies Your personal and medical data is encrypted, securely stored, and never shared with third parties

To book an appointment: Download and install Dipesh Health App. Register using your mobile number or email. Choose the department or doctor. Select a preferred date and time. Confirm your appointment. You’ll receive a confirmation via app notification, email, or SMS.

Yes. You can: Cancel appointments up to 24 hours before the scheduled time for a full refund. Reschedule appointments up to 12 hours before the visit, subject to availability.

Full refund for cancellations 24+ hours before the appointment. No refund for cancellations made less than 24 hours prior (except emergencies). Full refund if the clinic cancels or reschedules and you don’t accept the new time. Refunds are processed within 7–10 business days to the original payment method.

You can: Go to My Profile → Account Settings → Delete Account Or, email us at [email protected] with your request All personal and medical data will be permanently deleted within 14 days, and you’ll receive a confirmation once the process is complete.

Yes. You can request to download/export your health records from your profile section or contact our support team. We encourage this before initiating a deletion request.

Yes. You can request to download/export your health records from your profile section or contact our support team. We encourage this before initiating a deletion request.

No. Dipesh Health App is strictly for in-person visit appointment booking only. We do not offer telemedicine, video consultations, or remote diagnostics.

No. We do not share, sell, or transfer your personal or medical data to any third-party providers, marketers, or advertisers under any circumstances.

You can contact our support team: Phone: +977 985-1118621 Email: [email protected] Support Hours: Sunday to Friday, 8:00 AM – 6:00 PM We also have a Help & Support section in the app for step-by-step assistance.

No, the app is free to download and use. However, consultation fees may apply depending on the services and doctors you book with.

We regularly update the Dipesh Health App to enhance: Security and data protection User interface and features Bug fixes and performance You will receive update notifications via the Play Store and App Store.

Yes. The Dipesh Health App is available on: Google Play Store (Android) Apple App Store (iOS) It complies with all platform policies for health and medical apps.

The app is not intended for emergency use. In case of an emergency, please: Call emergency services in Nepal Visit your nearest hospital or emergency room immediately